How are you a sustainable distillery?
Hang 10 Distillery only exists because we found a way to make a difference in climate change and reduce greenhouse gasses. Here are some of the ways we are sustainable:
- We have plastic-free packaging
- We use 100% renewable energy for all of our distilling and processes
- Our product is made from surplus food, further reducing carbon emissions. Using surplus food helps local businesses by reducing the cost of waste removal by large trucks.
- We are working with local suppliers to reduce further the distance the ingredients are travelling.
- We strive to keep innovating and finding new ways in reducing our carbon footprint and to give back to the Oceans.
You can find out more about our process here.
What does Hang 10 Mean?
“Hanging 10" or “Hang 10” is the ultimate surf technique on a longboard where you hang your ten toes over the nose of the board while surfing. This is a very advanced technique that every longboarder dreams of achieving one day! Being two passionate surfers and longboarders ourselves, we loved the name “Hang 10” as it reminds us to keep striving for our dreams.
What is a Bakers Dozen?
A baker's dozen is thirteen instead of a regular dozen (12).
In medieval England, some laws related the price of bread to the cost of the wheat used to make it. Bakers who were found to be "cheating" their customers by overpricing undersized loaves were subject to strict punishment, including fines or flogging. Even with careful planning, it is difficult to ensure that all of your baked goods come out the same size. For fear of accidentally coming up short, Bakers would throw in an extra loaf, making it a baker's dozen 13 loaves to ensure they didn't get any punishment.
Since our products are made from bread and working with bakers, we thought it would be neat to use 13 botanical infrequence and call the gin Bakers Dozen.
Are your spirits gluten free?
The process of distilling alcohol made from gluten products removes the proteins associated with gluten intollerences. It should therefore be gluten free.
We have tested our products with no detectable gluten, However, please seek professional advice before purchasing if you have a gluten intolerance.
What do I do if my order arrives damaged?
In the unfortunate event of a breakage in shippin, please get in contact with us as soon as possible at firstname.lastname@example.org. Please provide photos and evidence of the break and after assessment, we will organise a replacement or refund.
Do you allow Local Pickup?
Yes, we would love to reduce the reliance on shipping for local orders.
If you are on the Northern Beaches of Sydney and want to pick up up your order instead of using a shipping company, please get in contact with us with your order and we will arrange a local pickup and payment.
Pickup location will be in Warriewood. Please email us first,
How long does it take to ship?
The regular shipping time is around 3-7 days to all metro locations and a little longer for regional locations.
Check our shipping options here.
If you have still waiting for a package please get in contact with us to chase up and find out what has gone wrong. Email us at email@example.com
Where can I get inspiration of how to mix your spirits?
You can head to our inspiration page here. We have many cocktails for Baker's Dozen Gin & a few for our Ocean Creast Vodka. We're in the process of developping new cocktails for our classic gin too.
Can I buy more than one bottle from you?
You sure can! Our first release is a very small batch of handcrafted gin. But, we do have a limited number of bottles so for now we’ll limit the maximum purchase to 6 bottles for one order. However, shipping might cost a little bit more because more bottles = heavier!
Can I buy your spirits outside of Australia?
We can sell and ship outside of Australia however, it may be a bit more complicated because of taxes when you receive an alcohol product in your country. If you would like to purchase from overseas, it might be best to drop us an email and we can see how to best ship it to you. Otherwise, feel free to buy a tee-shirt or hat from us, it is a lot easier to ship overseas.
I ordered online and I am still waiting for a confirmation order?
Firstly, thank you for buying our product! You should receive a confirmation email shortly (check your spam folder if you didn’t). You’ll receive another email once your order has been processed and is ready to ship. If you ordered on a Friday or the weekend, your product will be shipped on Monday. We aim to ship our products as soon as we can!
What is the return policy?
You can view our return policy in the Terms & Conditions here.
What do I do if I've never received my order?
You should have received a tracking number with your order and should be able to track where the item is. If you’ve never received the order, you can get in touch directly via the shipping company quoting your tracking number and contact us to let us know.
How to I make changes to an order I've already placed?
If you need to make changes to your order, contact us immediately with your order number and we’ll sort it out.
How do I make sure to order the right t-shirt size?
Check the tee-shirt shop page to look at the different sizes. All sizes run pretty close to standard sizes. If we don’t have your size, please contact us, and we will ensure the next batch has your size.